You can re-activate Office 365 or Office 2019/2021 in a number of ways as follows “We're sorry, something went wrong and we can't do this for you right now. These problems can occur in any or all of the Office products such as Word, Excel, Access, Powerpoint, Publisher, OneNote, Outlook, Infopath or Lync by displaying one of the following messages (or similar) This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “ Disabled” or requiring “ Activation” The latest versions of Microsoft Office (Office 365 and Office 2019, Office 2021) all need activating by logging into an Office 365 account. If you still have problems, please bring your computer to our office in Subiaco and we will fix the issues for you for a small fee. Please read the following self- help guide. Follow the prompts to finish the download process.How to deal with common Microsoft Office issues such as activation and reinstalling.Enter your Office product key without hyphens, and then select Verify.Follow the prompts to finish the redemption and setup process.Enter your Office product key without hyphens, and then select Next.Let's get your Office’ page, follow the prompts to sign in again and associate your product key with your Microsoft account. Select Install Office again in the window where the product key appears.Locate the Office one-time purchase or individual Office app, and then select Install Office to view your product key (this doesn't actually install Office).After you sign in, select your name in the upper right-hand corner, and then select Order History.Go to and sign in with the Microsoft account that you used to buy Office.These steps apply if you’ve purchased your product through the Microsoft Store. Enter your Office product key, without hyphens.In the ‘Sign in to set up Office’ window, select I don't want to sign in or create an account.Start an Office app, like Word, Project, or Visio, depending on your purchase.These steps apply only to Office Professional Plus, Visio Professional, or Project Professional. Follow the prompts to finish the redemption process.If you don't see the option to enter your product key, it was entered for you automatically. Enter your Office product key, without hyphens, if prompted.Be sure to remember this account so that you can install or reinstall Office later, without a product key. Sign in with your Microsoft account, or create one if you don't have one.Office 365, Office 2019, Office 2016, and Office 2013 (PC and Mac) If your purchase of an Office product came with a 25 character product key, you can use the steps below based on which product you have to find out where you should enter that key to download and install your Office product.
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